Features Requests

The agent is not transferring callers asking about vehicles (motorclubs and others) when they request to speak with a live representative. All update/inquires are now being handled like we want IAA calls to be handled. Only IAA calls should be directed to email or talk to the agent, everyone else needs the ability to transfer to a live rep when they request it. The restriction should only apply to the IAA numbers previously provided. Nebo mentioned this should go as a feature request

Feature request - Add additional info for pickup location in notes NEEDS TO TAKE TERMINAL 1 AS AN ANSWER AND LOCATION. WE CAN FIND THEM WITHIN AIRPORT. Call ID: CAf62eb8b99709dfbf2e787c016982c9e8

Customer came up with a matrix I think would be beneficial for the AI to calculate ETA. I think it should have a democratic setting for within and outside a certain radius with ETA set for number of calls and where the driver is in the call they are on. Here is how I think the settings should look. Radius in milage from office or closest driver GPS coordinates ____________ First call for driver default ______________ Second call eta if operator is still in route on first call __________ Second call eta if operator is towing previous call___________ Second call eta if operator is at destination on previous call__________ Third call eta is first + second + __________ Then make it so this rule can be duplicated based on a different Milage from office. For example 10, 20, 30 miles If a call is greater than ___________ calculate the time at Milage round trip plus ___________ minutes for loading and unloading the car.