Customer came up with a matrix I think would be beneficial for the AI to calculate ETA. I think it should have a democratic setting for within and outside a certain radius with ETA set for number of calls and where the driver is in the call they are on. Here is how I think the settings should look.

Radius in milage from office or closest driver GPS coordinates ____________

First call for driver default ______________

Second call eta if operator is still in route on first call __________

Second call eta if operator is towing previous call___________

Second call eta if operator is at destination on previous call__________

Third call eta is first + second + __________

Then make it so this rule can be duplicated based on a different Milage from office. For example 10, 20, 30 miles

If a call is greater than ___________ calculate the time at Milage round trip plus ___________ minutes for loading and unloading the car.