Features Requests

Customer information updates via AI Agent are not being added to TowBook notes Details/Description: When customers call back to provide additional information about their service (e.g., key location, not being with vehicle), the AI Agent acknowledges and confirms the information but fails to update the notes in TowBook. Example case: Amanda Tucker (phone: ) called to update that she wouldn't be with her vehicle and would leave keys under the driver's side mat, but this information wasn't recorded in TowBook. Expected Outcome: AI Agent should properly update TowBook with all additional information provided by customers during status update calls.

So in towbook if you have it as part of your plan level, quotes are part of the software. It puts everything in just like a tow, but you click save as quote. It would be wonderful if the ai was capable of saving quotes when a customer gets one but doesn't have the service done at that time. Quoting is unlimited so even if it kept junk, we already have that with us quoting and saving anyway.