Features Requests

add spanish agent

We need to be able to manage our own phone number lists of calls to automatically transfer without having to email support and have them managed. When I originally signed up this was a feature that was said to exist and still nothing.....

Add an account-level option for the phone agent to decline Agero secondary-tow requests while preserving normal Agero primary towing quotes. The distinction should use a clearly defined secondary-tow signal, with clarification or a human handoff when ambiguous. Roadside handling and non-Agero calls should remain unchanged. Define how this rule interacts with calls that already include an authorized motor-club rate or cap. This requests a configurable phone-call policy, separate from Digital Dispatch offer acceptance. Product review requested; no delivery commitment.

Towing companies have different dispatchers at night and need to be able to change the escalation path without having to log in everyday.

Motorclub ETA Extensions based on calls waiting and driver availability. If there is one driver that is available for calls and 3 calls come in the first 2 might meet your eta but the 3rd call needs to be extended if digital extensions are available (Agero, Geico, Allstate ect.) Also needs the ability to update customers on eta if they call for status and report back that ETA to towbook

The agent is not transferring callers asking about vehicles (motorclubs and others) when they request to speak with a live representative. All update/inquires are now being handled like we want IAA calls to be handled. Only IAA calls should be directed to email or talk to the agent, everyone else needs the ability to transfer to a live rep when they request it. The restriction should only apply to the IAA numbers previously provided. Nebo mentioned this should go as a feature request

Feature request - Add additional info for pickup location in notes NEEDS TO TAKE TERMINAL 1 AS AN ANSWER AND LOCATION. WE CAN FIND THEM WITHIN AIRPORT. Call ID: CAf62eb8b99709dfbf2e787c016982c9e8