A. Since its a insurance that does not have an account, AAA in this case. Asked for call and payment details to be emailed to the primary company notification email address. (dispatch@techtow.com)

Or B created the call in Towbook and told the customer the driver or office would reach out to make payment arrangements. (B is probably the better general response)

Call ID: CAb48e82c1f2fc9ee26859dc5f2c6b4d0d

Confirmed by Nebo as a feature request.