N
Neat Mockingbird
Enable Conditional Tax Application Based on Drop-off City Location
Issue:
Tax surcharge rules don't apply when "drop-off in city" condition is set, despite being configured correctly.
Details/Description:
Plains Towing needs to apply different tax rates based on drop-off location for towing and service location for roadside services in South Dakota:
  • 6.2% tax for in-city drop-off location for towing and service location for roadside services
  • 4.2% tax for outside city drop-off location for towing and service location for roadside services
  • No tax for North Dakota, Montana, Wyoming, Colorado
The surcharge was configured with "drop-off in city equals true" condition, but it never applies regardless of destination scenarios tested. When the drop-off condition is removed and only service type is specified, the surcharge applies correctly.
Expected Outcome:
System should support dynamic tax application based on pickup or drop-off location conditions.
Additional Notes:
Current workaround: Add phrasing to agent's quote stating "plus applicable tax" to cover South Dakota scenarios without applying tax to all states. This condition capability doesn't currently exist in the system. Customer confirmed this workaround is acceptable for now, but dynamic tax conditions are desired for future implementation.